Return, Refund, and Cancellation Policy for MallitShopit.com
- Processed Order
- Item Selection:
- Users can browse through various stores on MallitShopit.com and select one or more items from different sellers.
- All selected items will be placed into a virtual shopping cart.
- Users have the option to remove individual items from the cart or cancel the entire order before proceeding to the payment stage.
- Transaction Completion:
- Upon confirming the purchase, the total payment amount will be processed through MallitShopit.com’s secure Payfast payment gateway.
- Payments made are received and held by MallitShopit.com, not directly transferred to the individual online stores at this stage.
- Delivery of Goods:
- The responsibility of organizing a reliable courier service to deliver purchased items lies with the seller.
- MallitShopit.com is not involved in the delivery process; the arrangement and management of courier services are directly between the seller and the buyer.
- Sellers must ensure that the courier service provides tracking details to the buyer for transparency and to confirm the delivery status.
- Confirmation of Receipt:
- Once the goods are delivered, the buyer must log into their MallitShopit.com account and select the "Confirm Receipt" option.
- This confirmation should only be made after verifying that all items purchased are received in satisfactory condition as per the order details.
- Buyers are encouraged to report any discrepancies or issues with the delivered goods immediately before confirming receipt.
- Seller's Earnings:
- Upon confirmation of receipt by the buyer, the seller's earnings will move from "Pending Balance" to "Balance" in their MallitShopit.com account.
- This balance is a virtual representation of earnings and does not equate to actual money until a withdrawal is requested and processed.
- Withdrawals:
- Sellers can request withdrawals from their available balance in the "Manage Withdrawals" section.
- They need to specify the desired withdrawal amount up to the limit of their available balance.
- MallitShopit.com administrators will process these requests and transfer the actual funds to the seller's bank account biweekly.
- Sellers are advised to ensure their bank details are accurate and up-to-date to avoid delays in the transfer process.
- Return and Refund Process
- Initiating a Refund:
- Buyers who wish to return an item must initiate a refund request through their MallitShopit.com account within 10 business days of receiving the goods.
- The request must include a reason for the return, and any supporting evidence such as photographs of defective or damaged items.
- The seller will receive a notification of the refund request via email and a personal message within the MallitShopit.com application.
- Approval and Return Coordination:
- Upon receiving the refund request, the seller must review and approve the request if it meets the return criteria.
- The seller is responsible for arranging the return of the goods, coordinating with the buyer and the courier service to facilitate the return.
- Sellers should provide clear instructions to the buyer on how to prepare the goods for return and the expected timeframe for the return process.
- Refund Processing:
- Once the returned goods are received and inspected by the seller, they must update the refund status in the MallitShopit.com system.
- The refund amount will be processed through MallitShopit.com’s payment gateway and returned to the buyer’s original payment method.
- Buyers will receive a notification once the refund is processed and can expect the funds to be credited back within 7-10 business days, depending on their bank.
- Disputes and Non-Compliance
- Handling Disputes:
- If a seller refuses to approve a legitimate return request or fails to coordinate the return process, the buyer should report the issue to MallitShopit.com support.
- MallitShopit.com will conduct a thorough investigation into the dispute, reviewing all communication and evidence provided by both the buyer and seller.
- During the investigation, MallitShopit.com may mediate between the buyer and seller to reach a resolution that is fair and compliant with South African consumer protection laws.
- Non-Compliance Consequences:
- Sellers who fail to comply with the return and refund policies, or are found to be repeatedly non-compliant, may face suspension or permanent removal from MallitShopit.com.
- Legal measures will be taken to protect the rights of buyers in accordance with the Consumer Protection Act, 2008 (CPA) of South Africa.
- Non-compliant sellers will be subject to further legal action to recover any funds owed to buyers or to compensate for damages incurred.
- Compliance with South African Laws
- Consumer Protection Act, 2008 (CPA):
- This policy is designed in accordance with the CPA, which provides for the right of consumers to fair, reasonable, and honest dealing.
- Buyers have the right to return goods within 10 business days after delivery if the goods are defective, not as described, or not suitable for their intended purpose.
- Right to Information:
- Sellers must provide clear and accurate information about their goods, including detailed descriptions, images, and any relevant specifications.
- Misrepresentation or failure to disclose essential information may result in returns and refunds in favor of the buyer.
- Important Notes
- Virtual Earnings Disclaimer:
- The balance shown in the seller’s account is a virtual balance and does not represent actual money until the funds are transferred to the seller's bank account upon withdrawal.
- Sellers should regularly monitor their balance and request withdrawals accordingly to ensure timely access to their earnings.
- Courier Services Responsibility:
- MallitShopit.com is not liable for any issues related to the courier service. It is the seller's responsibility to choose a reliable courier and manage any concerns directly.
- Sellers should provide tracking information and maintain communication with buyers throughout the delivery process to ensure transparency and customer satisfaction.
- Contact Information:
- For further assistance or to report issues, users can contact MallitShopit.com support via the contact form on our website or through the support email provided.
In terms of the Electronic Communications and Transactions Act 25 of 2002, you are hereby informed that:
- MallitShopIt (Pty) Ltd is a private company registered in the Republic of South Africa with registration number [2023/153385/07].
- The directors and office bearers of MallitShopIt (Pty) Ltd. are [names of directors].
- Our physical address is [1-2394 Jay Street Lenasia South EXT 1].
- Our website address is https://www.mallitshopit.com.
- You can contact us via email at Admin@mallitshopit.com.
By accessing and using the Website, you agree to comply with all applicable laws and regulations, including the Electronic Communications and Transactions Act 25 of 2002.
