Return, Refund & Cancellation Policy
MallitShopit.com
1. Processed Orders
Item Selection:
Users may browse and select products available on MallitShopit.com. Selected items are placed into a virtual shopping cart. Users may modify or cancel orders prior to completing payment.
Transaction Completion:
Once an order is confirmed, the full payment amount will be processed securely via PayFast. MallitShopit.com acts as the merchant of record for all transactions, and all payments are received and managed by MallitShopit.com.
Order Processing:
Upon successful payment confirmation, orders are processed internally by MallitShopit.com. Customers will receive confirmation of their purchase via email or platform notification.
Delivery of Goods:
MallitShopit.com is responsible for managing and fulfilling all orders. Deliveries are handled using trusted third-party courier partners. Tracking details will be provided where available.
Confirmation of Receipt:
Buyers are responsible for inspecting goods upon delivery. Any discrepancies, damages, or incorrect items must be reported within the return period specified below.
2. Return and Refund Process
Initiating a Refund:
Buyers must submit a refund or return request within 10 business days of receiving the goods. Requests must include a clear reason and may require supporting evidence such as photographs of damaged, defective, or incorrect items.
Eligibility for Returns:
Returns will only be accepted if the item is defective, damaged, incorrect, or not as described. Items must be unused and returned in their original condition and packaging where possible.
Review and Approval:
All refund requests will be reviewed by MallitShopit.com in accordance with internal policies and the Consumer Protection Act (CPA). Approval of returns is at the discretion of MallitShopit.com based on the evidence provided.
Return Coordination:
If a return is approved, MallitShopit.com will provide instructions for returning the goods. In certain cases, courier arrangements may be facilitated by MallitShopit.com.
Inspection of Returned Goods:
Returned items will be inspected upon receipt to confirm eligibility for a refund. Items that do not meet return conditions may be rejected.
Refund Processing:
Approved refunds will be processed via the original payment method used during checkout. Refunds may take between 5–10 business days to reflect, depending on the payment provider and banking institution.
3. Disputes and Resolution
Handling Disputes:
If a buyer is not satisfied with the outcome of a return request, they may escalate the matter to MallitShopit.com support for further review.
Investigation:
MallitShopit.com will review all relevant communication, evidence, and transaction details to resolve the dispute fairly.
Final Decision:
MallitShopit.com reserves the right to make the final decision on all disputes, returns, and refund outcomes.
4. Compliance with South African Laws
Consumer Protection Act (CPA):
This policy complies with the Consumer Protection Act 68 of 2008. Consumers have the right to return goods within 10 business days if the goods are defective, not as described, or not suitable for their intended purpose.
Protection of Personal Information Act (POPIA):
All personal data is processed in accordance with POPIA to ensure privacy and data protection.
5. Important Notes
Merchant Responsibility:
MallitShopit.com is solely responsible for all transactions, deliveries, returns, and refunds processed through the platform.
Courier Liability:
While third-party couriers are used, MallitShopit.com will assist in resolving delivery-related issues where possible.
Abuse of Policy:
Any misuse of the return and refund system may result in refusal of future returns or suspension of user accounts.
6. Contact Information
MallitShopIt (Pty) Ltd
Registration Number: 2023/153385/07
Address: 1-2394 Jay Street, Lenasia South EXT 1
Website: https://www.mallitshopit.com
Email: Admin@mallitshopit.com
Last Updated: 2026/05/05 | Version 2.0
